The fixture with the components in them is a 1 year warranty – we will help you contact the manufacturer and deal with issues – we have to first confirm the reason for the failure) *NEED TO DO* Review that the (5) year warranty is a blanket statement as component manufacturers cover their drivers, tubes, boards for 5 years and the Warranty RLE provides is a 1 year warranty on fixtures excluding components.
RLE Industries, LLC, 80 Little Falls Rd, Fairfield, NJ, 07004, warrants that its LED products comply with published product specifications and will be free from defect in material and workmanship for a period of five (5) years from the date of manufacture. This warranty applies to the original purchaser of the LED lighting Product, provided that such product was “New” and as described on the original invoice. Such warranty applies to the LED boards, tubes or drivers that are factory installed by the Seller and is good for 5 Years from date of delivery.
The determination of whether the Product is “defective” shall be made at the Seller’s sole discretion after fair consideration is given to the operating performance of the fixture. If Seller determines that the product is defective, Seller will elect to either repair or replace the Product. This limited warranty does not does not include any damage as a result of damage to the product caused by negligence, abuse, power surges, misuse, water damage, corrosive environments, failure to follow NEC recommended installation practices or improper operation of the Product.
The Warranty applies only to the fixture Product and the components that have been herein specified. No labor reimbursement is allowed unless RLE has received a formal written request and approves such labor allowance in writing. The 5 Year Warranty applies to Product only.
RLE Industries protects the customer by covering the fixture itself for one (1) year. Any Warranty Claims surrounding an issue with a fixture will be verified and addressed directly by one of RLE Industries’ qualified engineers.
For Warranty Claims, please contact RLE Industries, LLC Customer Service at 1-888-318-0500
Updated Effective Date: July 5th, 2018