Resources

Product Warranty

Warranty

Warranty Policy

STANDARD PRODUCTS LIMITED WARRANTY

RLE Industries warrants to the original purchaser (the “purchaser”) only, that the product that is the subject of this sale, (a) conforms to the manufacturers published specifications and (b) is free from defects in materials and workmanship.

The standard warranty terms and conditions for RLE Industries PRODUCT replacement are listed below.

DLC certified products registered by the manufacturer of record on the DLC listings are to be free from manufacturer defects or defects on workmanship for a period of five years under the DLC guidelines (subject to change) unless agreed to in writing on a Commercial Invoice.

ALL OTHER PRODUCTS NOT DESIGNATED BY DLC CERTIFICATION WILL BE WARRANTEED FOR ONE (1) YEAR.

CONDITIONS OF WARRANTY

For warranty service evaluation a Return Materials Authorization number must be obtained by calling RLE Industries service department. Packages returning without the RMA# printed clearly on the outside carton or documentation may be refused. Warranty service requiring the return of any product to RLE Industries, the product must be returned to RLE Industries in its original shipping container, or an equivalent container that properly provides a high depth of cushioning and protection from rough shipping conditions. Under no circumstances will RLE Industries honor any warranty service on damage deemed to have been caused by the shipping company by insurance agent or official.

Purchaser will notify RLE Industries and Freight Company if the product arrives damaged. “Purchaser agrees to hold RLE Industries harmless in the case of shipping damage and will assist RLE Industries in the Insurance Claims process. Parts replaced under warranty shall become the property of RLE Industries, and must be returned to RLE Industries, to a facility designated by RLE Industries. RLE Industries will issue a credit when the defected parts are received and they are evaluated and determine to have failed under warranty conditions.

RLE Industries agrees to replace and/or repair any defected parts during the warranty period free of charge. Labor for warranty service will be at RLE Industries facility or as mutually agreed in writing for the specific claim. The purchaser will be solely responsible for all shipping to RLE Industries and/or customs (if applicable) associated with warranty returns and service. If the return is declared to be a warranty repair by RLE Industries OR ITS AFFILATE MANUFACTURES AT ITS OWN DISCRETION., RLE Industries OR ITS AFFILITES will return the repaired product to the purchaser using normal ground or economy shipping at no cost to the purchaser. If the purchaser so desires the product to be returned from RLE OR ITS AFFILITES in an expedited fashion the difference between economy freight and the desired expedited service will be the sole responsibility of the purchaser. RLE Industries will insist that the returned product be insured for the total value of the product unless a hold harmless waiver is signed and submitted to RLE Industries prior to shipping. Insurance costs will be the responsibility of the purchaser.

Should any on-site warranty service be required; standard daily technician rates, and travel costs for RLE Industries to perform warranty service shall be the sole responsibility of the purchaser.

LIMITATIONS OF WARRANTY

This non-transferable warranty applies only to the original Purchaser in the country of Purchase. RLE Industries does not authorize anyone to make a warranty of any kind on its behalf and Purchaser should not rely on anyone making such statements. THIS warranty is limited to the repairing and replacing, without charge, the Equipment, which proves to be defective under warranty. RLE Industries is the sole and final determining authority of warranty validity.

Warranty terms and conditions subject to change without notice.

Leave a Reply

Your email address will not be published. Required fields are marked *

*