We are currently updating our website, spec sheets and product listings.
Please call us for the most up to date spec sheet or if you have any questions at 888-318-0500.
TERMS OF PAYMENT
Net is due (30) thirty days upon received material. Customer must submit proper credit form information.
Prices are subject to change without notice and supersede all previous prices shown. In the event of a price increase, all orders on hand will be filled at the lower price provided such orders are released for shipment within the (15) fifteen day grace period. The order will be billed at prices in effect at the time of shipment. Special quoted orders which cannot be released for shipment within the (15) fifteen day grace period will be subject to an increase as other items in our line are increased. Minimum billing is $200.00 net. Prices include units’ wired complete, but less lamps.
Orders entered on a hold for release basis will not be accepted unless they contain an approximate release date. Production and procurement of components not normally stocked will be withheld until a firm release date is given.
Written quotations are authorized for a period of (7) seven days. Unless otherwise indicated, RLE Industries reserves the right to withdraw any quote prior to its formal acceptance. All quotes on equals are subject to approval after submittal of cuts. We cannot guarantee approval. Quotations are based on complete shipments at one time or in truckload quantities unless otherwise stated in writing on our quotation. Acceptance of orders can only be made at the home office in Fairfield.
No order can be cancelled without written consent or without payment for work performed. If an order is cancelled after shipment or if delivery is refused at destination, all warehousing, delivery and return costs will be charged to the customer. Special (custom) orders can not be cancelled.
RLE will acknowledge all orders within 24 hours of receipt, including an estimated ship date for the order. RLE will do our best to meet or exceed estimated ship dates. However, RLE cannot be held financially responsible for missed ship dates, as reasons for order delays are usually out of our control.
Fixture dimensions are subject to change without notice. Consult factory for verification.
All units are priced F.O.B. factory, full freight allowed on orders of $2,000.00 or more for release on one shipment to one destination. Freight allowance for states West of Ohio & South of North Carolina is $2,500.00. Freight allowance west of the Mississippi River must be approved in advance by our factory. Routing is at the discretion of the factory. We will ship in the manner selected by the customer if the customer will assume any additional transportation charges.
All our material is regularly inspected by the transportation authorities who assume responsibility for both apparent and concealed damage by improper handling. Title passes to the purchaser upon delivery by us to the carrier and all claims for damage and shortages in transit shall be made by purchaser with delivering carrier.
CLAIMS FOR DAMAGED GOODS
RLE will not be responsible 15 days after delivery.
Customer is responsible for inspecting materials upon arrival.
All return goods must be accompanied by a Return Goods Authorization from the factory. Return goods authorization must be made within (3) three months of original date of shipment. Only claims for stocking items are accepted for return and material must be shipped to the location designated by the factory and shipped prepaid. Expenses for freight both ways and a minimum restocking fee of 30% of sale value will be charged on all goods to partly defray the costs of handling, packaging and placing the product in a saleable condition. Authorization will not be granted when value of all items to be returned is less than $50.00.
All fixture bodies and wiring components are guaranteed for a period of (1) one year from defects under normal and proper use.
This guarantee is applicable only to the replacement of a defective fixture or components with positively no labor allowance unless specifically authorized in writing by the factory before such work is begun. All LED boards and drivers are warranted by the manufacturer for 5 years-materials only.
Our ballast guarantee is the same as that of the ballast manufacturer. Claims for defective ballasts found to be made under warranty are to be made directly to the ballast manufacturer through their local ballast service center or the field representative. Labor charges for replacement of defective ballasts will not be accepted by RLE Industries and must be authorized by the ballast manufacturer.